Guides and reports
5 things consumers expect from retailers in 2022
From sustainability to payment-linked loyalty programs, we examine the key consumer behavior and shopping trends shaping the retail industry in 2022.
The retail industry has undergone a seismic shift. Foundations have been rocked; assumptions shaken. Consumers around the world are living differently, working differently, and buying differently. As the post-pandemic dust begins to settle, it’s time to examine what all these changes mean for businesses in 2022 and beyond. Which global and local trends, fueled by evolving consumer behaviors, will continue to impact industry operations, define strategies, and shape ambitions?
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