Guides and reports

What's a chargeback? And how to prevent them

Learn what chargebacks are, how the process works, and ways you can avoid them.

January 12, 2023
 ·  4 minutes

Chargebacks were introduced to offer consumers an easy way to dispute suspicious transactions and to protect them from fraud. But for businesses, chargebacks can put revenue at risk, especially as friendly fraud becomes more common.

Although chargebacks are a part of doing business (and a good sign that your risk management strategy isn't overly strict), there are ways to reduce them.

This article will explore what a chargeback is, how the process works, and ways you can prevent and respond to them.

Stylized credit card with a chargeback transaction showing an equal charge and credit resulting in a zero total.
Animated woman confused by an error message on her mobile phone screen.

Fresh insights, straight to your inbox

By submitting your information you confirm that you have read Adyen's Privacy Policy and agree to the use of your data in all Adyen communications.