Key highlights
Many insurers underestimate the role of payments and its impact on customer retention, fraud reduction, and staying competitive in an evolving industry.
92%
of customers want to use credit cards, debit cards, or digital wallets to pay online
69%
of insurance professionals believe the sector lacks leading payment capabilities
67%
of 25-34 year olds find the idea of insurance subscription models appealing
37%
of insurers have experienced policy cancellations due to payment issues
“Many insurers have a payments blind spot. They don’t realise that modernising online payments can drive significant benefits for their business.”
Get the full report
There’s a digital gap in insurance and payments is the way forward.
In this report, you’ll discover:
Why customer expectations are changing in the digital era
How insurtechs are outpacing legacy players with payments technology
How modernising payments can lower payment costs and reduce fraud
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