Adyen x EY Report

Redefining insurance with smarter payments

Together with EY, we gathered insights from 3,000 insurance customers and 200 industry professionals across the UK, Spain, and France to understand the latest payment trends and perspectives.

Key highlights

Many insurers underestimate the role of payments and its impact on customer retention, fraud reduction, and staying competitive in an evolving industry.

92%

of customers want to use credit cards, debit cards, or digital wallets to pay online

69%

of insurance professionals believe the sector lacks leading payment capabilities

67%

of 25-34 year olds find the idea of insurance subscription models appealing

37%

of insurers have experienced policy cancellations due to payment issues

“Many insurers have a payments blind spot. They don’t realise that modernising online payments can drive significant benefits for their business.”

Adrian Davis Commercial Leader, Financial Services and Insurance, Adyen

Get the full report

There’s a digital gap in insurance and payments is the way forward. 

In this report, you’ll discover: 

  • Why customer expectations are changing in the digital era 

  • How insurtechs are outpacing legacy players with payments technology 

  • How modernising payments can lower payment costs and reduce fraud

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