Key highlights
Many insurers underestimate the role of payments and its impact on customer retention, fraud reduction, and staying competitive in an evolving industry.
92%
of customers want to use credit cards, debit cards, or digital wallets to pay online
69%
of insurance professionals believe the sector lacks leading payment capabilities
67%
of 25-34 year olds find the idea of insurance subscription models appealing
37%
of insurers have experienced policy cancellations due to payment issues
“Many insurers have a payments blind spot. They don’t realise that modernising online payments can drive significant benefits for their business.”
Adrian Davis
Commercial Leader, Financial Services and Insurance, Adyen
Get the full report
There’s a digital gap in insurance and payments is the way forward.
In this report, you’ll discover:
Why customer expectations are changing in the digital era
How insurtechs are outpacing legacy players with payments technology
How modernising payments can lower payment costs and reduce fraud
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