How to make a complaint

At Adyen we value any feedback, including complaints. Should you have any complaints regarding our services please fill out the relevant information in the form and click 'Submit'.

We will respond to your complaint within one business day and in the event of any harm propose a solution within one week. We will also provide you with information on how you can further escalate your complaint if you are unsatisfied with how your complaint is handled.

Country *

Name *

Email *

Address *

Adyen customer? *

Reason for Complaint *

Details of your complaint *

By submitting your information you confirm that you have read Adyen's Privacy Policy and agree to the use of your data in all Adyen communications.

If you have a complaint, you may also register it by letter to:

Customer Support, Adyen India Technology Services Private Limited

16A WeWork Enam Sambhav C - 20, G Block Road BKC Mumbai MH 400051 IN

Please provide your full name, preferred contact details and a description of the complaint along with the necessary information required to identify the specific transaction. Our complaints will be resolved in a timely and efficient manner, and in accordance with our External Complaints Handling Policy. You are also encouraged to read the Ombudsman Scheme for Digital Transactions, 2019.

In cooperation with the Financial Consumer Agency of Canada's amendments to the Code of Conduct for the Credit and Debit Card Industry, Adyen has dedicated resources for complaints from users in Canada that can be found here.

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