All payments services for your hotel in a single platform

From booking to check-in, to the bar, spa, and check-out, use a unified approach when managing payments and surpass guests’ expectations.

Waiter using a mobile payment device to accept a payment from a seated female customer at a restaurant.

Personalized experiences

Give guests flexibility checking in and out, enhanced loyalty programs, and their choice of local payment methods.

One platform

Unify payments across properties and channels, regardless of where they are in the world.

Remove PCI scope

Reduce exposure of card data and resources needed to maintain PCI compliance.

Partners you know

Create an integrated solution by combining the power of payments with the partners you already love.

Family checking in at hotel reception, employee processing payment with Adyen terminal.

Kempinski logoBelmond logoB&B Hotels logoSircle Collection logoCitizenM logoLouvre Hotels Group logo

With innovative and flexible solutions, Adyen stood out to us as a preferred strategic partner to meet our vision. Collaborating with Adyen has successfully allowed us to deliver a promise that is secure and contactless while enhancing our offerings as a lifestyle destination where guests can stay, dine, shop, celebrate and relax as they create treasured memories, without interruptions.

Raffles Singapore logo

Chadi Chemaly

Hotel Manager, Raffles Hotel Singapore

Our solution for hotels

Create flexible guest journeys

Centralize the management of payments across all channels and regions with a unified payments partner. We offer the flexibility to open new sales channels and roll-out new guest journeys, fast and at scale.

Learn how to build contactless guest journeys
Two people at a checkout counter with a customer using a mobile phone to make a contactless payment on an Adyen terminal.

Get complete reporting with our Customer Area

  • All payments in one place: Gather insights into your payouts, number of chargebacks, types of payment methods, and transaction volumes across channels.

  • Optimized reconciliation: As processor and acquirer, we provide reporting for all payments. No matter the channel or location. With our settlement reports, you can rely less on accounting teams.

  • Clearer insights: Get a better understanding of how your business is doing. From guest behavior to channel and location performance.

Bar chart and data table displaying monthly payouts, sales, and refunds on a finance dashboard.

Bring personalization to guest payments

From offering the payment methods that matter to your guests, to using tokenization to recognize previous guests at any location in the world, give every guest a personalized experience.

Adyen payment terminal showing currency conversion option and a credit card hovering above.

Reduce data exposure

Security is our priority; we’ll ensure you’re PCI compliant, offer secure ways to pay with secure links, while our pre-certified terminals offer either end-to-end or point-to-point-encryption.

Booking interface for 'Dogs & Chill Hotel' on a smartphone with user options and payment details displayed.

Work with partners you know

We know hotels work with multiple suppliers and systems, so whether you’re managing properties, bookings, and channels, make sure your payment partner is one less moving part. We work with leading technology partners in the hospitality sector to create an integrated solution.

See our technology partners
Oracle Hospitality logoinfor logoAgilysys logoShiji logoSabre logoprotel logoClock PMS logoapaleo logoTravelClick logo
Top view of a family at home with parents using digital tablets and a toddler playing.

A solution built for

Hotel chains & franchises

Give your guests a consistent experience across your properties with familiar payment methods, guest journeys, and loyalty schemes.

Luxury resorts

The VIP treatment calls for the best payment experience. Tokenized card technology means guests can present their card once, and enjoy the rest of their stay uninterrupted.

Ownership group

Hoteliers often work with different systems across locations. We can help by consolidating payments into one system, offering consistency and familiarity for staff across any location.

Entertainment resorts

Entertainment is constantly evolving. Make sure your resorts are innovating with the payment experience; from wearable tech to QR codes.

Vacation rentals

Flexibility is everything. For guests it’s the option to save their card details for future stays. For businesses it’s the ability to tokenize card details in case of damages.

Inns and B&Bs

Use automation to streamline staffing requirements, while protecting against employee and customer damages through tokenized, secure payment information.

The 2024 Hospitality Report

We asked 31,000 guests what's important to them when booking their hotel. From payment method options, check-in experiences and a growing concern for fraud, we bring you the most important insights for 2024 and beyond.

Hotel receptionist checking the computer data

Want to be our guest?

Find out more about our solution for hotels.