Customer stories
Klook takes off with payments optimization and revenue boost
From creating seamless and consistent customer experiences to offering essential payment methods, discover how Klook reached new heights with Adyen's technology. Explore how Klook unlocked key local payment methods and optimized their payments setup to achieve an overall uplift of 3% in their authorization rates.
Imagine this for your next vacation: thrilling theme parks, seamless airport transfers, and even local food tours, all right at your fingertips. And that is exactly what you'll be getting with Klook.
Founded in 2014, Klook is Asia's leading travel and experiences platform. It inspires and enables moments of joy through a curated list of more than 500,000 activities in over 2,700 destinations. No matter the kind of vacation you have in mind, Klook is there to make your travel seamless and accessible wherever you go.
Driven by their ambition for growth and customer-centricity, Klook partnered with Adyen to power the payments for its key markets. With Adyen's technology, they are optimizing their payments setup to build frictionless customer journeys, no matter where their consumers are.
We spoke to Michelle Xue, Associate Director, Payment Solutions, at Klook to explore how they are increasing authorization rates, building amazing customer journeys, and offering a multitude of payment methods.
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