Adyen partners with Frasers Hospitality to elevate guest experiences in key cities

Adyen, the global financial technology platform of choice for leading businesses, announces that it is powering payments for global hospitality operator Frasers Hospitality in Singapore, Malaysia, Australia, and across Europe. An award-winning brand renowned for its service excellence, Frasers Hospitality understands that continuous innovation is key to providing its guests with memorable stays and in 2021, it introduced frictionless guest experiences across its web, check-in and food and beverage (F&B) powered by Adyen’s single platform offering.

Through this partnership, guests arriving at Frasers Hospitality-owned properties can spend less time at reception during check-ins/check outs, and more time enjoying the quiet luxury of their stays. In addition, guests can also choose their preferred payment methods, not only online during their initial bookings but also offline, such as during check-in/check-out and at F&B outlets managed by Frasers Hospitality. Through Adyen, properties under Frasers Hospitality can offer guests a wide range of payment options, including all major credit cards and locally preferred payment methods like Alipay, WeChat Pay, UnionPay and GrabPay, among others.

“Our guests view our serviced apartments as their home away from home. This feeling of affinity stems from our continuous commitment to making our guests enjoy the most comfortable stay,” said Mark Chan, Chief Operating Officer of Frasers Hospitality. “With its innovative solutions, Adyen not only delivers a seamless journey to our guests, but also simplifies back-of-house reconciliation for our operational teams.”

“Running a property involves many moving parts within the property ecosystem that can be daunting for operators to keep track of,” said Priyanka Gargav, Country Manager, Singapore, and Head of Commercial, Southeast Asia and Hong Kong, Adyen. “Having a single platform that sits across the entire payments chain reduces complexity for operators and we are pleased to support Frasers Hospitality in reaping efficiencies through a holistic overview of both front and back-of-house operations of their properties.”

The fluctuating rates of occupancy presents one of the most difficult challenges for accommodation operators, as they must be prepared to cater to peak and lull seasons in a timely manner. Adyen’s full integration with third party providers like property management systems allows the hotel operator to easily match payments data to occupancy data. With an accurate overview of their room occupancies at its fingertips, Frasers Hospitality is able to readily adjust their operations to meet the demand trends.

Adyen’s integrated solution further optimized the round-the-clock operations of Frasers Hospitality. Previously during night audits, front desk staff had to manually close the standalone terminals across the property, and post the payments information of the day into their property management system. After deploying Adyen’s solution, the information is automatically recorded into the system after each completed transaction, thereby eliminating the need for night audits.

About Adyen

Adyen (AMS: ADYEN) is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Meta, Uber, H&M, eBay, and Microsoft. The cooperation with Frasers Hospitality as described in this merchant update underlines Adyen’s continuous growth with current and new merchants over the years.

About Frasers Hospitality

Frasers Hospitality, a strategic business unit of Frasers Property, celebrates 25 years of offering memorable experiences to guests with its Gold-Standard serviced and hotel residences across Asia, Australia, Europe, the Middle East and Africa.

Growing from two properties in Singapore to more than 100 properties in over 20 countries, Frasers Hospitality is now one of the world’s largest and fastest-growing providers of serviced and hotel residences and investors in the long-stay lodging segment. Conceived with the lifestyle preferences of today’s discerning business and leisure travellers in mind, the global hospitality operator has three Gold-Standard serviced residence offerings – Fraser Suites, Fraser Residence and Fraser Place, a design-led hotel residence brand, Capri by Fraser and a modern and eco-lifestyle brand, Modena by Fraser.

With a remarkable list of accolades and awards as recognition of its success, Frasers Hospitality remains committed to anticipating and exceeding the evolving needs of executive travellers with continuous innovation and intuitive service, creating a second home for guests where staff feel like family and residents feel like a community. For more information on Frasers Hospitality, please visit www.frasershospitality.com or follow us on LinkedIn.