Using insights and experts from across the hospitality industry, our latest report uncovers what today’s guests expect. Plus, how financial technology can help hotels provide a five-star experience while maintaining the highest standards of payments security.
The research
consumers
businesses, including owner-managed and franchised hotels, working on-property and at head office
markets
Looking ahead
The hospitality industry never stands still. There are new markets to explore, new guests to host, and new trends to capitalize on. At the start of 2024, over 6,000 new hotels were under construction worldwide, with another 3,800 planned over the course of the year. And next year, hotel booking value worldwide is forecast to exceed $1 trillion for the first time.
But there are challenges ahead. Fraud is on the rise. Labor shortages continue. Operational costs keep increasing.
Hospitality is an industry that prides itself on exceeding guests’ needs. Can technology bridge the challenge and the opportunity?
Key findings
of guests are concerned about the risk of fraud when booking
of hotels believe they are fully PCI compliant
of hotels said their business has experienced an increase in payment fraud attack attempts in the past year
of hotels said that reconciliation and associated admin was holding back business ambition
said their reconciliation process was fully automated
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Hospitality is an industry that prides itself on exceeding guests’ needs. Can technology bridge the challenge and the opportunity?
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