Tech partner

TruRating

TruRating is a patented omnichannel consumer feedback and analytics platform with 80%+ response rates, giving real-time, actionable insights.

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Get unique customer insights to increase basket size and loyalty with Adyen’s TruRating integration for retailers

The Adyen and TruRating integration allows you to hear from 80% of your in-store shoppers via micro-surveys delivered on the POS. Use real-time results to improve customer experience, measure performance, and make data-based decisions with confidence.

TruRating technology is empowering the world’s leading brands and retailers with the most timely, accurate, insight-driven and trustworthy customer experience data available. Unlock the voice of your customers across all channels, and use their responses – natively tied to 50+ transaction data points – to gain a store-by-store view of performance, increase average transaction values and grow your loyal customer base.

Benefits of working together with TruRating.

1

Representative

With 80% response rates, make decisions with confidence knowing the data represents your full customer base, not just the vocal minority.

2

Store-level insights

Get the real view of what’s happening in your business down to the individual store and shift level.

3

Measure what Matters

Each rating is tied to transaction details, giving you the power to really home in on the factors that impact your customers’ buying behaviour.