Adyen and Doctolib join forces to modernize consultation payments

Adyen, the global financial technology platform of choice for leading businesses, and Doctolib, the European leader in digital healthcare services, are joining forces to offer medical professionals innovative and secure financial services. The partnership, which was recently launched in France and Italy, allows Doctolib to offer its users online payment solutions, as well as broader financial services to simplify their daily lives and consolidate business and financial management in one place. This collaboration is part of Doctolib’s long-term ambition to enhance data protection and support for its international user base.

Supporting medical professionals and patients with seamless payment experiences

Doctolib already offers an online payment solution for teleconsultations, but wants to be able to offer broader financial services to medical professionals in the future. Adyen’s proprietary banking licence should enable Doctolib's users to take advantage of a modular suite of embedded financial products with the utmost speed, control and flexibility. In doing so, users will be able to significantly reduce the time spent on administrative tasks that are prevalent in the healthcare industry, freeing up precious time to devote to providing medical care to patients.

Today, users of Doctolib’s clinical and financial software benefit from online payment solutions for teleconsultations and physical consultations. Patients, meanwhile, can register their preferred payment methods in the Doctolib application, and pay for their consultations or those of their loved ones without worrying about whether they'll have cash or a bank card with them when they pay for their in-office consultation. Adyen is Doctolib's ideal partner for this transformation. 

Adyen: a partner of choice for integrated financial services 

Adyen has established itself as the ideal partner for Doctolib to support this transformation. The global player, an expert in local regulations, guarantees full RGPD compliance and data integrity, thanks to datacenters based exclusively in Europe. This approach meets Doctolib's strict data protection requirements.

“This collaboration with Adyen is part of our ongoing drive to simplify administrative procedures for caregivers as much as possible, so that they can concentrate on what's essential: looking after their patients. In the future, it should enable us to develop other financial services that meet their needs, with the highest standards of data protection,” says Jean Urbain Hubau, Managing Director France at Doctolib.

“We are delighted to support Doctolib's mission to improve the daily lives of medical professionals  and simplify access to care in Europe,” said Hemmo Bosscher, SVP, Platforms & Financial Services at Adyen. “Thanks to our platform, Doctolib can expand its range of financial services, and offer secure and transparent payments to the healthcare sector.” 

The collaboration between Doctolib and Adyen is already up and running in France and Italy. Doctolib plans to extend it to other European countries, notably Germany. This European partnership will offer robust financial solutions to medical professionals, who will be able to manage their consultations more efficiently.

About Adyen

Adyen (ADYEN:AMS) is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Meta, Uber, H&M, eBay, and Microsoft. The collaboration with Doctolib, described in this press release, underlines Adyen's continuous growth with existing and new customers over the years. For more information, visit Adyen.com.

About Doctolib

Since 2013, Doctolib has been driven by a single purpose: building the healthcare system we all dream of, alongside healthcare professionals and patients. Supporting more than 420,000 health professionals with innovative technology, Doctolib improves their daily lives and enables them to deliver the best possible care. The company also empowers 90 million people across Europe with secure, confidential, and streamlined access to healthcare to be healthier. With 2,900 employees, Doctolib operates in over 30 cities across France, Germany, Italy, and the Netherlands. At Doctolib, we aim to shape our common future by building impactful solutions for both health professionals and patients.