Thomson Medical Taps Adyen to Enhance Patient Experiences and Strengthen Customer Trust

Adyen, the global financial platform of choice for leading companies, today announced its partnership with Thomson Medical (SGX: A50), one of the largest private providers of healthcare services for women, children and families in Singapore. This partnership will see Thomson Medical leveraging Adyen’s integrated payments technology to enhance patient experiences and streamline operational processes across its hospital and a network of 37 specialist medical clinics, facilities, and services island-wide.

Trust is the cornerstone of healthcare, influencing patient care, as well as their well-being, satisfaction, and treatment outcomes. As a healthcare institution that sees a diverse spectrum of patients, spanning expecting mothers, children, and international patients, trust is even more critical as patients rely on Thomson Medical not only for expert medical care but also for empathetic support during key life moments. Establishing this trust means addressing patient expectations at every level — from the quality and transparency of medical treatment to the reliability of administrative services, including billing and payment processes.

Dr Melvin Heng, Group Chief Executive Officer, Thomson Medical Group said, “Patients place enormous trust and importance on the reliability and flexibility of their healthcare provider across all touch points, including payments. By leveraging Adyen’s open architecture technology, with the efficiency and security it brings, we are better able to meet our patients’ needs, providing seamless and diverse payment options. This enables us to focus on our mission of providing quality healthcare.”

Committing to Patient-Centric Innovation

Marking 45 years since its founding in 1979, Thomson Medical is committed to enhancing the quality of its medical care to meet the evolving expectations of the patients it serves. A key part of this mission involves advancing digital experiences to create a seamless journey from admission to discharge. By partnering with Adyen, the healthcare provider aims to boost operational efficiency, reduce the potential for human errors and digitize financial reconciliation to accelerate and create more seamless patient experiences throughout its hospital and clinics. This partnership is also a crucial component of Thomson Medical’s broader digital transformation strategy, designed to provide patients with a more streamlined and reliable overall healthcare experience.

Ben Wong, General Manager, Southeast Asia and Hong Kong, Adyen said, “The healthcare sector is undergoing a profound transformation, driven by the demand for enhanced patient experiences and operational efficiencies. We are pleased to find a natural synergy between Adyen’s single platform offering and Thomson Medical’s commitment to innovation, and look forward to improving the overall patient experience with seamless, worry-free transactions.”

With the integration of Adyen’s payments technology, patients will be able to conveniently make payments through their preferred modes and currencies. They will also be able to look forward to improved experiences such as:

• Swift, accurate and smoother billing: With the integration of in-person payment terminals to the existing POS system in Thomson Medical's hospital and clinics, patients can enjoy a smoother, more secure and efficient payment experience. This sets the stage for a quicker payment process at all points of care, allowing patients to focus on their health without added stress around payment logistics.

• Stress-free admission and discharge for in-patient care: During admission, the hospital makes a pre-authorization charge on the inpatient’s credit card, which temporarily reserves funds in their account. Common in the hospitality industry, this process is an effective way for businesses to avoid asking the customer for their card details multiple times. This means that even after childbirth, the patients can be rest assured that billing is handled smoothly for them to focus on what truly matters: their health and well-being.

• Book and pay for services using Thomson Medical’s new mobile app: Thomson Medical’s new mobile app, Thomson Touch, features an integrated payment solution that enables patients to access billing information and make payments for medical services directly from their mobile devices. This provides a convenient and transparent way to manage healthcare finances, minimizing the need for additional calls or hospital visits.

About Adyen

Adyen (AMS: ADYEN) is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Meta, LVMH, SHEIN, Uber, L'Oréal, Cathay Pacific, Grab, Klook, and Singapore Airlines. This partnership with Thomson Medical as described in this merchant update underlines Adyen’s continuous growth with current and new merchants over the years.

About Thomson Medical

Established in 1979, Thomson Medical Pte Ltd is one of the largest private providers of healthcare services for women and children in Singapore.

It owns and operates the iconic Thomson Medical Centre and a network of 37 specialist medical clinics and facilities that provide outpatient healthcare services for women, children and families. In addition to Obstetrics & Gynaecology, fertility, and assisted reproductive treatments, Thomson Medical’s growing range of specialties includes Diagnostic Imaging, Health Screening, Gynaecological Oncology, Dentistry, Specialist Dermatology, Traditional Chinese Medicine, Ophthalmology, and Orthopaedics