Our report uncovers what today’s guests in UAE and globally expect. Plus, how financial technology can help hotels provide a five-star experience while maintaining the highest standards of payments security.
The research
UAE consumers from 31,000 globally
UAE hotels from 7,600 globally
markets
Looking ahead
The hospitality industry in the UAE is constantly evolving. With the country’s travel and tourism sector reaching new heights, as highlighted by the World Travel & Tourism Council (WTTC), 2024 has been a record-breaking year, contributing approximately AED 220 billion to the UAE’s GDP. As the nation strives to become one of the world’s most visited destinations by 2025 as part of its vision, the local hospitality industry has much to anticipate and look forward to.
While a diverse influx of tourists pose great potential for the hospitality industry, there are still challenges ahead. Fraud is on the rise, and operational costs continue to increase.
Hospitality is an industry that prides itself on exceeding guests’ needs. Can technology bridge the challenge and the opportunity?
Key findings
of guests in the UAE are concerned about the risk of fraud when booking
of UAE hotels believe they are fully PCI compliant
of UAE hotels said their business has experienced an increase in payment fraud attack attempts in the past year
of UAE hotels said that reconciliation and associated admin was holding back business ambition
of UAE hotels said their reconciliation process was fully automated
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Hospitality is an industry that prides itself on exceeding guests’ needs. Can technology bridge the challenge and the opportunity?
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