Hospitality Report 2024

Checking in with the hotel industry

Using insights and experts from across the hospitality industry, our latest report uncovers what today’s guests expect. Plus, how financial technology can help hotels provide a five-star experience while maintaining the highest standards of payments safety and security.

The research

31,000

consumers


7,600

businesses


19

markets


Looking ahead

The hospitality industry never stands still. There are new markets to explore, new guests to host, and new trends to capitalise on. At the start of 2024, over 6,000 new hotels were under construction worldwide, with another 3,800 planned over the course of the year. And next year, hotel booking value worldwide is forecast to exceed $1 trillion for the first time.

But there are challenges ahead. Fraud is on the rise. Labour shortages continue. Operational costs keep increasing.

Hospitality is an industry that prides itself on exceeding guests’ needs. Can technology bridge the challenge and the opportunity?

Key findings:

0%

of guests are concerned about the risk of fraud when booking


0%

of hotels believe they are fully PCI compliant


0%

of hotels said their business has experienced an increase in payment fraud attack attempts in the past year


0%

of hotels said that reconciliation and associated admin was holding back business ambition


0%

said their reconciliation process was fully automated


Unlock the full report

Hospitality is an industry that prides itself on exceeding guests’ needs. Can technology bridge the challenge and the opportunity?

Enter your details to unlock the report.

By submitting your information you confirm that you have read Adyen's Privacy Policy and agree to the use of your data in all Adyen communications.