The 2023 Hospitality Guide

Welcome to the world of payments for hospitality. Whether you want to prevent fraud, recognize returning guests, or offer smooth check-ins and check-outs, this guide has got you covered.

  • An overview of the hospitality payments landscape

  • Practical tips

  • Local and regional insights

  • Checklist to evaluate your payments setup

Download the guide
Brochures titled 'Crafting exceptional hotel payments' by Adyen featuring a hotel scene.

An overview of the hospitality payments landscape

Understand the major players alongside hotels and the main touchpoints in the guest’s journey.

Person using a smartphone to make a contactless payment at a checkout terminal with Adyen POS system.

Practical tips

Follow best practices in offering local payment methods, combining online and in-person payments, becoming PCI compliant, and using payments data for your marketing.

A professional working on a computer with Adyen omnichannel payments dashboard on the screen.

Local and regional insights

Discover the top payment methods, popular sales channels, highest spending customers, and much more.

Smiling woman sitting in a pink chair using her smartphone.

Checklist

Evaluate your current payments framework and identify any gaps.

Waitress assisting a customer with a payment on a tablet at a restaurant.

Why payments?

Reach more guests

55% of North American guests don’t complete their reservations if they can’t pay how they want.

Gain competitive advantage

Only 39% of North American hospitality businesses use payments data to improve customer experience.

Cut down costs

42% of North American hospitality businesses saw significant costs from fraud and chargebacks.

Get the guide

Dive in for the latest on fraud prevention, guest recognition, and seamless customer journeys. A world of data and insights waits for you.

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