Information Summary and Fee Disclosure Box
Information Summary Box
This Information Summary Box “ISB” reflects the standard terms of the template agreement within which we provided you this link (“Agreement”). “You,” as used herein, means the entity or individual who is a party to such Agreement. You may have negotiated custom terms in your specific Agreement. Unless explicitly outlined herein, the terms of this ISB do not replace or supersede the terms of your relevant Agreement. Any capitalized terms not defined herein shall have the meaning assigned to them in your relevant Agreement.
Acquirer / Processor
Unless you negotiated otherwise, the Agreement starts upon the Effective Date and continues indefinitely until terminated for convenience by either party upon two (2) months’ written notice to the other party.
Adyen Canada Ltd Temperance St. Suite 2720 Toronto ON M5H 0B4 Canada E: salessupport@adyen.com T: +1 647 849 1378
Cancellation of contract and any applicable penalties
Unless you negotiated otherwise, the Agreement starts upon the Effective Date and continues indefinitely until terminated for convenience by either party upon two (2) months’ written notice to the other party.
Unless You negotiated otherwise, You may terminate the Agreement for convenience upon two (2) months’ written notice to Acquirer. In addition, You may terminate the Agreement for cause under the conditions outlined in your Agreement.
There are no early termination penalties for termination for convenience. However, termination does not alter your liability under the Agreement, including those for processed payments, related chargebacks, or other liabilities in connection with the Agreement. If there are negotiated custom term or commercial commitments in your Agreement, You will be responsible for such term or commitments.
Despite what the contract states on the Merchant’s right to terminate the Agreement, You may terminate the Agreement without penalty in the event of:
An Adyen fee increase made unilaterally by Adyen, except one made in accordance with a pre-determined fee schedule in the contract;
the introduction of a new Adyen fee by Adyen unilaterally; or
a reduction in applicable interchange rates that is not fully passed on to You.
To do so, You must exercise this right within 90 days of the date of notice of the above event by sending notice to the Acquirer to this effect or to the person responsible for such matters under the contract.
Complaint handling procedures
Unless you negotiated otherwise, the Agreement starts upon the Effective Date and continues indefinitely until terminated for convenience by either party upon two (2) months’ written notice to the other party.
Your complaints should be submitted to support@adyen.com. Our complaint handling process is accessible at type: entry-hyperlink id: 6gxgrjyknBIONDtxR2jBoo.
Information about the payment terminal
Unless you negotiated otherwise, the Agreement starts upon the Effective Date and continues indefinitely until terminated for convenience by either party upon two (2) months’ written notice to the other party.
Adyen N.V. Simon Carmiggeltstraat 6-50 1011 DJ Amsterdam The Netherlands E: salessupport@adyen.com T: +31 20 240 1670
type: entry-hyperlink id: 69L0a9jQu3y7UQxkqZ9tox Payment terminals can be purchased directly from Adyen.
Information on available terminals and services, and pricing are available at our website at type: entry-hyperlink id: 3PjGgbr060bzXAO3FP24y5
Further information on the ordering process, implementation and support can be found in our payment terminal terms and conditions here and https://www.adyen.com/legal/payment-device-terms-of-service.
Contactless payments acceptance
Unless you negotiated otherwise, the Agreement starts upon the Effective Date and continues indefinitely until terminated for convenience by either party upon two (2) months’ written notice to the other party.
Contactless payments have been enabled at the point-of-sale for all payment networks applicable to the Agreement.
Transaction return policy
Unless you negotiated otherwise, the Agreement starts upon the Effective Date and continues indefinitely until terminated for convenience by either party upon two (2) months’ written notice to the other party.
Refunds are charged as a Transaction.
In addition, a refund fee may be applicable as outlined on https://www.adyen.com/pricing or as specified in your Agreement.
Code of Conduct for the Payment Card Industry in Canada
Unless you negotiated otherwise, the Agreement starts upon the Effective Date and continues indefinitely until terminated for convenience by either party upon two (2) months’ written notice to the other party.
The Code of Conduct provides increased pricing transparency, flexibility, and choice for Merchants with respect to accepting payment cards. It sets out several rights that Merchants have in relation to their agreements and their statements for payment card processing services. All payment card networks operating in Canada have adopted the Code.
More information about the Code of Conduct can be found here: FCAC's website.
Statements
Unless you negotiated otherwise, the Agreement starts upon the Effective Date and continues indefinitely until terminated for convenience by either party upon two (2) months’ written notice to the other party.
Your transaction history and invoices will be available to you free of charge via the Adyen Customer Area with an active Adyen Account at the following: https://ca-live.adyen.com/
Fee Disclosure Box
Where interchange++ pricing applies, as set forth in your Agreement, Adyen passes through the relevant Interchange Fees and Scheme Fees to You. Each rate disclosed below is the sum of the network's interchange rate + network assessment fee + per transaction processing fees based on a CA $100. Scheme rates are subject to change.
This table is for illustrative purposes only and is not intended to capture all possible payment card types or processing methods. It is intended to present price information for the most common type of domestic card transactions and processing methods available to Merchants.
Rates may be lower based on custom or tiered pricing per transaction within your Agreement.
Table 1 - Fee Disclosure Box
Visa Consumer Credit
Card/device present
1.52%
Card/device not-present Means that the card/device was not electronically read. Generally, the card information is manually key-entered, e.g. mail/telephone order, online, recurring payment)
1.44%
Visa Infinite
Card/device present
1.71%
Card/device not-present Means that the card/device was not electronically read. Generally, the card information is manually key-entered, e.g. mail/telephone order, online, recurring payment)
1.71%
Visa Infinite Privilege
Card/device present
2.45%
Card/device not-present Means that the card/device was not electronically read. Generally, the card information is manually key-entered, e.g. mail/telephone order, online, recurring payment)
2.45%
Visa Business
Card/device present
2.00%
Card/device not-present Means that the card/device was not electronically read. Generally, the card information is manually key-entered, e.g. mail/telephone order, online, recurring payment)
2.00%
Visa Debit
Card/device present
1.15%
Card/device not-present Means that the card/device was not electronically read. Generally, the card information is manually key-entered, e.g. mail/telephone order, online, recurring payment)
1.15%
MasterCard Consumer Credit
Card/device present
1.53%
Card/device not-present Means that the card/device was not electronically read. Generally, the card information is manually key-entered, e.g. mail/telephone order, online, recurring payment)
1.77%
MasterCard World
Card/device present
1.90%
Card/device not-present Means that the card/device was not electronically read. Generally, the card information is manually key-entered, e.g. mail/telephone order, online, recurring payment)
2.06%
MasterCard World Elite
Card/device present
1.90%
Card/device not-present Means that the card/device was not electronically read. Generally, the card information is manually key-entered, e.g. mail/telephone order, online, recurring payment)
2.06%
MasterCard Business
Card/device present
2.00%
Card/device not-present Means that the card/device was not electronically read. Generally, the card information is manually key-entered, e.g. mail/telephone order, online, recurring payment)
2.00%
MasterCard Debit
Card/device present
1.00%
Card/device not-present Means that the card/device was not electronically read. Generally, the card information is manually key-entered, e.g. mail/telephone order, online, recurring payment)
1.15%
Each rate is set by Visa, Mastercard, Discover and Unionpay, and each rate is subject to change. For your reference, the Payment Brands have provided additional information about rates on their websites for your review:
(Select "Visa Canada Interchange Rates" link on the right hand menu)
If you have any questions or concerns about Adyen’s application of the Code of Conduct, please see our complaint handling process.
Table 2 - Other Fees Disclosure Box
Acquiring Markup
One time fee
N/A
Per transaction
N/A
% Processed amount
0.60%
Transaction Fee - Authorized
One time fee
N/A
Per transaction
CAD 0.16
% Processed amount
N/A
Transaction Fee - Refunded
One time fee
N/A
Per transaction
CAD 0.16
% Processed amount
N/A
Chargeback Fee
One time fee
N/A
Per transaction
CAD 24.00
% Processed amount
N/A
Revenue Protect Plus
One time fee
N/A
Per transaction
CAD 0.16
% Processed amount
N/A